What is your UK delivery charge?
Our basic delivery charge is £4.99 to the UK mainland. This amount is only charged once per order, regardless of how many items you order or how many parcels we despatch.
What is your overseas delivery charge?
Our basic charges are as below:
Please call customer services for delivery to outside UK Charges
For heavier items further additional charges will be added at the checkout. Product-specific delivery information can be found on the Delivery tab of every product.
When and how will my order be delivered?
We dispatch all orders placed before 2pm on that day. Delivery is fast, usually within 3-5 working days. Most items are sent by Royal Mail and require a signature on delivery. If you are not at home, the driver will leave a card asking you to call the depot to arrange another delivery. If you prefer, we can deliver to your work address or a neighbour.
Overseas orders are sent by airmail. Approximate delivery times are:
Europe 10 days
USA/Canada 14 days
Elsewhere 14 days
Product-specific delivery information can be found on the Delivery tab of every product.
Do you offer next day delivery?
Next day delivery is available to UK mainland addresses, if you place your order before 2pm Monday to Friday. The cost is £4.99 in addition to the £4.99 basic charge. A signature is required for receipt.
Deliveries to Scottish Highlands and off-shore islands will take an extra day.
Can I send my order to a different delivery address?
Yes, if it is more convenient we can deliver to a different address e.g. your work.
Don't forget we can deliver to your family and friends anywhere in the world. The delivery note will not contain prices and we can also add your personal message. An order confirmation will be sent to your address.
Can I send orders to more than one delivery address?
Yes, but you must place each order separately.
What happens if my parcel is held by customs?
It is unusual for our parcels to be held but if this does happen, you would be responsible for paying any charges, such as local import duties outside the EU.